Frequently Asked Questions
Everything you need to know about your Elvie shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt at our warehouse.
How do I find my correct size?
Detailed size guides are available on every product page. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
Elvie accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
Yes, Elvie is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in over 80% of our seasonal collections.